For an efficient interaction with multiple stakeholders, GeoMGNREGA has adopted a professionally managed online customer support software and helpdesk solution which is hosted on the portal http://mord.geomgnrega.in/. The cloud based web portal encourages discussions among the stakeholders viz. Central Government, State Government, District Administration and the Public. The portal also acts as a dynamic repository to share knowledge, as a tool for exchange of ideas and resolution of grievances by the implementing authorities. A remarkable feature of the portal is the support system where grievances can be raised or clarifications requested on doubts by the implementing agencies. From the homepage of the portal, a new support ticket can be raised by navigating to the link ‘New Support Ticket’ on the home page.
The user will be taken to the page http://mord.geomgnrega.in/support/tickets/new, and a new support ticket can be generated by filling in the fields here.
It can be seen that after filling up the subject line, a list of related articles on the website will be appearing on the right hand side of the webpage. Many a time, the users will be able to find the answers to their queries from these articles themselves and need not generate a support request.